Busy families
Everything just works, without the hassle.
Home technology concierge · Long Island · NYC · The Hamptons
There when you need us.
Invisible when you don't.
Wi-Fi down? TV won't turn on? Cameras offline while you're away? Lights not responding? For members, one call and the Smart Tek team takes care of it.
SmartCare is a monthly technology-care membership from Smart Tek that helps keep your home or business connected and running smoothly — with preventative maintenance, priority service, and 24/7 AI tech support.
Prefer to talk first? Request a call back →35+ years of hands-on experience · Thousands of homes integrated · Smart Tek since 2004
Your homeAll systems normal
- Wi-Fi & network✓
- TV & audio✓
- Cameras✓
- Lighting & shades✓
Checked 2 min ago by SmartCare
SMART TEK VALUED CLIENT REWARDS
Already a Smart Tek client? A thank-you for your loyalty.
Join SmartCare by December 15, 2026 and enjoy a free Welcome Health Check plus a rate locked for 12 months.
No obligation. Service area and scheduling restrictions may apply.
New to Smart Tek? Every SmartCare member enjoys full benefits from day one.
Why it matters
Your home runs on technology. Who's taking care of it?
Without SmartCare
Technology problems often get attention only after something stops working.
- Saturday-night Wi-Fi outage, nobody to call until Monday
- Cameras offline while you're away and you don't know
- Firmware never updated
- The Hamptons house won't turn on when weekend guests arrive
- Every call is a new bill
With SmartCare
Your technology gets ongoing care, a familiar support team, and member benefits that make getting help easier.
- Private 24/7 AI tech support with Sloane for members, and a real team behind her
- Proactive monitoring catches problems early (Plus and Elite)
- Annual checkups and updates
- Seasonal open/close for second homes (Plus and Elite)
- Phone and remote help included, member labor rates
Simple from day one
How SmartCare works
Getting started
- 01System Assessment
- 02Choose your plan
- 03We take care of it
When something goes wrong
- 01Members call Sloane anytime
- 02Fixed remotely or ticket opened
- 03Your technician scheduled, members first
MEMBER BENEFIT
24/7 AI tech support, any hour, any day.
SmartCare members get a private 24/7 support line. Call any hour, any day, and Sloane answers. She knows Smart Tek customers and the systems we installed, walks you through simple, safe fixes, and opens a service ticket when a technician is needed. Real emergencies go straight to our team.
- Answers day or night, holidays included
- Knows your home's systems
- Opens a ticket and gets the right tech scheduled
Members receive their private support number when they join.
Sloane is an AI assistant. For anything she can't solve, a real Smart Tek team member takes it from there.
Who it's for
Made for homes like yours
Seasonal & Hamptons homes
Open, close, and watch over your home while you're away.
Multiple properties
One team for every home.
Home offices & small businesses
Reliable Wi-Fi and systems you can count on.
Your membership
Technology care, without the guesswork.
Priority Service
Preferred scheduling when you need help.
All paid plansPreventative Maintenance
Your technology checked and maintained.
All paid plans24/7 AI Tech Support
Help whenever questions come up.
All membersSystem Health Reviews
Spot potential issues before they become bigger problems.
All paid plansMember Benefits
Included service time, member labor rates, and preferred pricing, varying by plan.
All paid plansMore Complete Care
Monitoring, seasonal attention, and concierge benefits.
Plus & EliteMemberships built around your home
Choose the level of care that fits your technology.
From occasional help to comprehensive technology care, there's a SmartCare option for the way you live and work.
SmartCare is available for homes and businesses.
Month-to-month: cancel anytime. Plus applicable taxes.
Essential
$79 + tax/mo
No setup fee
- Prepaid service time
- 30 min
- Maintenance visits
- 1/yr
- Scheduling
- Priority scheduling
- Proactive monitoring
- Not included
- Phone & remote help included
- Annual system checkup
- Priority scheduling
- Software & firmware updates
- Network health check
- 30 min prepaid time
- 1 maintenance visit/yr
- Discounted labor
- Preferred upgrade pricing
Most popular
Plus
from $179 + tax/mo
Setup from $299 + tax
- Prepaid service time
- 1.5 hrs
- Maintenance visits
- 2/yr
- Scheduling
- Faster scheduling
- Proactive monitoring
- 24/7
Everything in Essential, plus:
- 24/7 proactive remote monitoring
- Network & device health review
- 1.5 hrs prepaid time
- 2 visits/yr
- Faster scheduling
- Extended hours
- Reduced labor
- VIP peak-season scheduling
- Seasonal open/close checkups
- Vendor liaison (ISP, builder, designer, IT)
- Loaner equipment when available
- Discounted emergency service
Base · Pay as you go
Traditional technology service whenever you need it, without a monthly membership.
- Phone & remote help à la carte
- Standard labor rates
- Standard scheduling
- No monthly commitment
Systems we care for
One team for the whole home.
Tap a system to see what we take care of.
35+35+
Years of experience
ThousandsThousands
Homes integrated
24/724/7
AI tech support
One teamOne team
No call centers
Systems we support:
- Lutron
- Sonos
- Ubiquiti UniFi
- Samsung
- Sony
- and more
Client testimonial, 1 of 2
Our story
Built on relationships. Not transactions.
Shawn Ostrofsky and the Smart Tek team have cared for technology in thousands of homes. SmartCare makes that same personal care a membership.
Referrals
Know a neighbor who'd love this?
Members who refer a new member get a thank-you from us — just ask.
Planning something new?
Smart Tek designs and installs the systems SmartCare protects — theaters, whole-home audio, Wi-Fi, lighting, shades and surveillance.
Let's talk
Technology should feel effortless.
SmartCare connects you to support that knows your home and your systems.
Request a call backTell us a good time to reach you and we'll call you back — usually within one business day.
No pressure — we'll recommend a plan, or tell you if you don't need one.