Good to know
Frequently asked questions
Good to know
Frequently asked questions
Is there really someone available at night?
Yes. SmartCare members get a private 24/7 line answered by Sloane, our AI tech support assistant. She handles common issues, opens a service ticket when a technician is needed, and escalates real emergencies to the Smart Tek team.
What does a SmartCare membership include?
Your plan determines the level of ongoing care, response, and proactive attention your home technology receives. We begin with an assessment so the recommendation fits your actual system.
Do I need to have a system installed by Smart Tek?
No. We can assess and care for many professionally installed home technology systems, regardless of who originally installed them.
Which areas do you serve?
SmartCare serves homes and businesses across Long Island, New York City, and the Hamptons, from Manhattan to Montauk, including Nassau County, Suffolk County, and the East End. See the full town list on our service area page. View all areas we serve
Can you support more than one home?
Yes. We can build a care plan around primary residences, city apartments, and seasonal homes after reviewing each property.
Are memberships month-to-month?
Yes. SmartCare memberships are month-to-month. Starting prices are finalized after a system assessment, plus applicable taxes.