Membership Terms

A technology concierge membership for ongoing support, proactive system care, and priority scheduling. Covers Wi-Fi and networking, audio/video, surveillance, smart home automation, lighting and shade control, and access control and gate systems.

Base (Pay as you go; standard rates and response): Phone & remote help à la carte.

Essential ($59/mo; no setup fee): Phone & remote help included; Annual system checkup; Priority scheduling; Software & firmware updates; Network health check; 30 min prepaid time; 1 maintenance visit/yr; ~2 business day response target; Discounted labor; Preferred upgrade pricing.

Plus (From $179/mo; setup from $299): Everything in Essential, plus: 24/7 proactive remote monitoring; Network & device health review; 1.5 hrs prepaid time; 2 visits/yr; ~24 hr response target; Extended hours; Reduced labor; VIP peak-season scheduling; Seasonal open/close checkups; Vendor liaison (ISP, builder, designer, IT); Loaner equipment when available; Discounted emergency service.

Elite (From $449/mo; setup from $599): Everything in Plus, plus: 4 hrs prepaid time that never expires and is transferable; 4 visits/yr; Same-day response target; Lowest labor rates; Dedicated concierge contact; Annual Technology Performance Report; Emergency coordination; Estate/multi-property support; Storm prep & vacation readiness.

Members get phone and remote help within reasonable use. No per-call charges. Prepaid service time applies to programming, adjustments, and onsite labor, tracked in 30-minute increments. Unused time rolls over annually while membership is active. Elite time never expires and may be transferred to approved friends or family. No cash redemption value. Additional time available at member rates.

Plus and Elite include a one-time onboarding: remote management setup, network optimization, smart power management (where applicable), monitoring device integration, and system documentation. Setup from $299 (Plus) or $599 (Elite), plus equipment.

We make every reasonable effort to meet each plan's response target. Priority response applies when timely property access, remote system access, and reasonable scheduling are available. If access is unavailable, the visit moves to the next available window. Response times depend on technician availability, parts, weather, travel, and operational conditions.

Memberships do not include equipment replacement costs; manufacturer warranty coverage; third-party internet or utility outages; damage from misuse, unauthorized changes, or third-party contractors; construction-related repairs or rewiring; third-party software subscriptions; environmental or storm-related damage; emergency after-hours onsite labor unless included in your tier. Materials, replacement parts, specialty equipment, new projects, and extended labor are billed separately at member rates.

Severe weather, hurricanes, flooding, utility or infrastructure outages, public emergencies, government orders, transportation disruptions, or labor shortages may temporarily affect service. When normal conditions return, members are prioritized and systems restored as efficiently as possible.

Memberships are billed monthly. Listed prices are starting rates for typical homes; final rates are confirmed after a system assessment and may vary with size, complexity, and number of properties. Plus and Elite include a one-time setup fee (from $299 and from $599, plus equipment). Plus applicable taxes.

Benefits remain active only while your account is current. Smart Tek may modify plan structure, pricing, or benefits with notice. Benefits are non-transferable unless stated under Elite.

Memberships renew month-to-month until canceled. Cancel anytime by calling our Office 631.656.9180, by email at info@SmartTekLI.com, or with our online cancellation request.

SmartCare™ is a preventative maintenance and support membership. It does not guarantee uninterrupted operation of technology systems or protection against manufacturer defects, internet outages, power failures, environmental conditions, or third-party service interruptions. Smart Tek of Long Island, Inc. is not responsible for delays or interruptions caused by circumstances outside its reasonable control.