Your whole home
What's covered
How it fits together
Every system, one team.
Tap a system to see what we take care of.
One call for the whole home
Systems we care for
Wi-Fi & networking
Keep every room connected with a network that works reliably.
TV & audio
Enjoy your favorite shows and music without the troubleshooting.
Surveillance
Keep your cameras and viewing systems running as intended.
Lighting & shades
Keep your lighting scenes and shades working in sync.
Smart home control
Make the technology in your home work together simply.
Outdoor living
Care for the technology that extends your home outside.
Clear from the start
What's covered & what's not
Service is subject to access, weather, and conditions outside our control — see details below.
Program overview:
A technology concierge membership for ongoing support, proactive system care, and priority scheduling. Covers Wi-Fi and networking, audio/video, surveillance, smart home automation, lighting and shade control, and access control and gate systems.
Phone, remote help & prepaid time:
Members get phone and remote help within reasonable use. No per-call charges. Prepaid service time applies to programming, adjustments, and onsite labor, tracked in 30-minute increments. Unused time rolls over annually while membership is active. Elite time never expires and may be transferred to approved friends or family. No cash redemption value. Additional time available at member rates.
System onboarding & setup:
Plus and Elite include a one-time onboarding: remote management setup, network optimization, smart power management (where applicable), monitoring device integration, and system documentation. Setup from $299 (Plus) or $599 (Elite), plus equipment.
Priority response & access:
We make every reasonable effort to meet each plan's response target. Priority response applies when timely property access, remote system access, and reasonable scheduling are available. If access is unavailable, the visit moves to the next available window. Response times depend on technician availability, parts, weather, travel, and operational conditions.
Extraordinary events:
Severe weather, hurricanes, flooding, utility or infrastructure outages, public emergencies, government orders, transportation disruptions, or labor shortages may temporarily affect service. When normal conditions return, members are prioritized and systems restored as efficiently as possible.
Exclusions & limitations — memberships do not include:
equipment replacement costs; manufacturer warranty coverage; third-party internet or utility outages; damage from misuse, unauthorized changes, or third-party contractors; construction-related repairs or rewiring; third-party software subscriptions; environmental or storm-related damage; emergency after-hours onsite labor unless included in your tier. Materials, replacement parts, specialty equipment, new projects, and extended labor are billed separately at member rates.
Pricing & billing:
Listed prices are starting rates for typical homes. Final rates are confirmed after a system assessment and may vary with size, complexity, and number of properties. Monthly or annual billing. Memberships renew automatically until canceled. Plus applicable taxes.
Membership terms:
Benefits remain active only while your account is current. Smart Tek may modify plan structure, pricing, or benefits with notice. Benefits are non-transferable unless stated under Elite.
Disclaimer:
SmartCare™ is a preventative maintenance and support membership. It does not guarantee uninterrupted operation of technology systems or protection against manufacturer defects, internet outages, power failures, environmental conditions, or third-party service interruptions. Smart Tek of Long Island, Inc. is not responsible for delays or interruptions caused by circumstances outside its reasonable control.