Home
BusinessBase
Pay as you go
Standard rates and response
- Phone & remote help à la carte
Memberships
Choose your level of care
Each SmartCare membership builds on the level before it.
Find your fit
Which plan fits you?
1. Home size
2. How much technology?
3. Seasonal or multiple properties?
SmartCare is available for homes and businesses.
HomeBusiness
Home
BusinessBest value
Essential
$59/mo
No setup fee
- Phone & remote help included
- Annual system checkup
- Priority scheduling
- Software & firmware updates
- Network health check
- 30 min prepaid time
- 1 maintenance visit/yr
- ~2 business day response target
- Discounted labor
- Preferred upgrade pricing
Home
BusinessMost popular
Plus
From $179/mo
Setup from $299
Everything in Essential, plus:
- 24/7 proactive remote monitoring
- Network & device health review
- 1.5 hrs prepaid time
- 2 visits/yr
- ~24 hr response target
- Extended hours
- Reduced labor
- VIP peak-season scheduling
- Seasonal open/close checkups
- Vendor liaison (ISP, builder, designer, IT)
- Loaner equipment when available
- Discounted emergency service
Home
BusinessConcierge
Elite
From $449/mo
Setup from $599
Everything in Plus, plus:
- 4 hrs prepaid time that never expires and is transferable
- 4 visits/yr
- Same-day response target
- Lowest labor rates
- Dedicated concierge contact
- Annual Technology Performance Report
- Emergency coordination
- Estate/multi-property support
- Storm prep & vacation readiness
Starting rates for typical homes; final rates confirmed after a system assessment. Plus applicable taxes.
Compare all features
| Feature | Base | Essential | Plus | Elite |
|---|---|---|---|---|
| Monthly price | Pay as you go | $59 | From $179 | From $449 |
| Setup | — | No fee | From $299 | From $599 |
| Phone & remote help | À la carte | Included | Included | Included |
| Prepaid service time | — | 30 min | 1.5 hrs | 4 hrs; never expires; transferable |
| Maintenance visits | — | 1/yr | 2/yr | 4/yr |
| Response target | Standard | ~2 business days | ~24 hours | Same day |
| Proactive monitoring | — | — | 24/7 | 24/7 |
| Annual system checkup | — | Included | Included | Included |
| Software & firmware updates | — | Included | Included | Included |
| Network health review | — | Check | Network & device review | Network & device review |
| Priority access | Standard | Priority scheduling | VIP peak-season | Dedicated concierge |
| Seasonal open/close checkups | — | — | Included | Included |
| Vendor liaison | — | — | Included | Included |
| Loaner equipment | — | — | When available | When available |
| Estate/multi-property support | — | — | — | Included |
| Technology Performance Report | — | — | — | Annual |
| Storm prep & vacation readiness | — | — | — | Included |
Client welcome offer
Join by December 15, 2026
For existing Smart Tek clients
- Free Welcome Health Check
- Rate locked 12 months
- Month to month, cancel anytime
MEMBER BENEFIT
24/7 AI tech support, any hour, any day.
SmartCare members get a private 24/7 support line. Call any hour, any day, and Sloane answers. She knows Smart Tek customers and the systems we installed, walks you through simple, safe fixes, and opens a service ticket when a technician is needed. Real emergencies go straight to our team.
- Answers day or night, holidays included
- Knows your home's systems
- Opens a ticket and gets the right tech scheduled
Members receive their private support number when they join.
Sloane is an AI assistant. For anything she can't solve, a real Smart Tek team member takes it from there.
