SmartCare™ · Powered by Smart Tek

There when you need us. Invisible when you don't.

A technology-care membership for homes and businesses across Long Island, New York City and the Hamptons.

What SmartCare is

A technology concierge membership for ongoing support, proactive system care, and priority scheduling. Covers Wi-Fi and networking, audio/video, surveillance, smart home automation, lighting and shade control, and access control and gate systems.

We begin with an assessment so the recommendation fits your actual system — whether or not Smart Tek installed it.

Systems we care for

The plans

Great starting point

Essential

$79/mo

A practical starting point for ongoing maintenance, priority scheduling, and included support.

✓Phone & remote help included
✓Annual system checkup
✓1 maintenance visit/yr
✓30 min prepaid service time
✓Priority scheduling
✓Software & firmware updates

Join Essential

Best overall value

Plus

from $179/mo

One-time onboarding from $299

Recommended for most homes — more proactive care with remote monitoring, extra visits, and seasonal support.

✓24/7 proactive remote monitoring
✓2 maintenance visits/yr
✓1.5 hrs prepaid service time
✓Faster scheduling
✓Seasonal open/close checkups
✓Vendor liaison

Join Plus

Concierge

Elite

from $449/mo

One-time onboarding from $599

Our most comprehensive membership, with the highest scheduling priority and personalized concierge coordination.

✓Dedicated concierge contact
✓4 maintenance visits/yr
✓4 hrs prepaid time (never expires, transferable)
✓Highest scheduling priority, with same-day service when available
✓Estate/multi-property support
✓Storm prep & vacation readiness

Join Elite

Prefer no membership? Base is traditional pay-as-you-go service at standard rates.

Billing, made simple

MonthlyMonth-to-month: cancel anytime.
QuarterlySave 5%Prepaid for 3 months.
AnnualSave 10%Prepaid for 12 months.

Everything is paid up front, in advance. Listed prices are starting prices for typical homes; larger or more complex homes may be quoted. Plus applicable taxes.

Choose monthly, quarterly or annual

Common questions

What's the difference between SmartCare and regular service?

Base is traditional pay-as-you-go service. SmartCare memberships (Essential, Plus, Elite) add priority scheduling, maintenance visits, included service time, member labor rates, and 24/7 AI tech support. Higher plans add more.

Does every plan include remote monitoring?

No. 24/7 proactive remote monitoring is included with Plus and Elite.

What happens after I join?

You can join online in about a minute at smartcareli.com/join, or request a call first and we'll walk you through it. Listed prices are starting prices for typical homes; larger or more complex homes may be quoted. Everything is paid up front, in advance. At signup you pay the one-time onboarding fee (Plus $299, Elite $599; Essential has none) plus your first billing period: the first month, or the full prepaid quarter or year. Renewals bill automatically in advance on the same date each period. For example, Plus monthly is $299 onboarding + $179 first month due today, Elite monthly is $599 + $449 today, and Essential is $79 today.

Is there really someone available at night?

Yes. SmartCare members get a private 24/7 line answered by Sloane, our AI tech support assistant. She handles common issues, opens a service ticket when a technician is needed, and escalates real emergencies to the Smart Tek team.

What does a SmartCare membership include?

Your plan determines the level of ongoing care, response, and proactive attention your home technology receives. We begin with an assessment so the recommendation fits your actual system.

How to join

Join online at smartcareli.com/join, or request a call and we'll walk you through it.

Office: 631.656.9180 · smartcareli.com

Join SmartCare Request a call

Call Cara (631) 380-1594